Details
Posted: 04-Sep-23
Location: Baltimore, Maryland
Salary: Open
Job Description
Community Health Worker
Full-Time
Baltimore, MD
Come elevate your skills and experience by working with a world class 800-bed, Magnet designated Academic Medical Center.
We are looking for talented professionals to join our team at the University of Maryland Medical Center.
As a Team Member at UMMC, you'll experience:
- A supportive and collaborative work environment
- A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage, Tax-Free Savings Plans and more!
- A highly competitive wage scale: Annual merit increases and a base wage scale that is measured against to market standards.
- Generous tuition reimbursement of up to $5,000 per year for your graduate degree.
Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work!
General Summary Under supervision, visits individuals and families in their homes, in shelters or other similar places to provide basic community outreach services and to assist with social interventions necessary in coping with a new diagnosis.
May interact with individuals and families at the bedside in the hospital to enroll in community outreach services. Once enrolled, primary communication with patients may be telephonic, face to face or via written material. Community Health Workers will work closely with medical providers, primary care teams and other agencies to improve patient care.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Recruits a client base within the community by identifying, locating, interviewing and screening individuals who may be appropriate for Transitional Care Programs including Mobile Integrated Health (MIH) Transitional Care Coordination (TCC) other Care Coordination Programs and High Risk Clinics such as the Coordinated Care Center (C3).
- Provides general information to individuals and families on program objectives and services, eligibility requirements and benefits, confidentiality of information, etc. Distributes informational materials and literature.
- Schedules clients for appointments with health care providers. Reminds them of pending appointments and contacts them to inquire into reasons for missed appointments. Escorts clients to or calls clients to confirm various appointments to ensure compliance and provide support.
- Assists clients in obtaining necessary transportation and/or childcare when treatment is needed.
- Assists with client retention by following up on all contacts by telephone or by a home visit follow-up. Locates clients who have moved or lost contact with the program.
- Serves as a liaison between the client and community resources including department staff, City, State and Federal social services agencies.
- Conducts visual inspection of the physical condition of the client's house to identify factors that may be detrimental to maintaining a safe, healthy and comfortable living environment.
- Assi
Company Description
THE MEDICAL HEART OF MARYLAND
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Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland's health care system and community. We're known for our prestigious expertise in innovative research and education, along with the talented staff and advanced centers that make it all possible. The R Adams Cowley Shock Trauma Center, the world's first center dedicated to trauma, treats more than 7,500 critically injured patients a year with an incredible 97 percent survival rate. We also have one of the nation's largest kidney and pancreas transplant programs at The Joseph and Corinne Schwartz Division of Transplantation, home to Maryland's first steroid-free protocol and pancreas/kidney transplant. From our National Cancer Institute-designated UM Marlene and Stewart Greenebaum Cancer Center to The University of Maryland's Children's Hospital, one of the largest pediatric centers in the state, we are dedicated to saving and transforming lives.
The mission of the Transitional Care Coordination Program is to ensure intensive, coordinated, outpatient care for patients with complex chronic health problems that leave them medically vulnerable. Our vision is to address our patients' needs holistically; to improve health and well-being through coordinated medical services with emphasis on the social determinants that affect health such as housing, food and transportation.
We do this by providing coordination and support for complex, vulnerable patients whose chronic health conditions and psychosocial challenges place them at high risk for repeated hospital admission or frequent returns to the emergency room. We provide comprehensive post hospital care coordination via telephone outreach, community visits and in-home visits as needed to ensure patient is supported in their health care needs/goals after they return to the community.
Some things our multidisciplinary team assists patients with are:
- Appropriate and affordable medical care (FQHC, immigrant services, primary & secondary care, utilizing our high risk model bridge clinic (the Coordinated Care Center) for those who are medically complex and require services that are of a higher intensity, longer duration or higher frequency visits than can be met in the community)
- Social programs (food resources, supplemental income)
- Services to access care (ID, insurance)
- Transportation (mobility, medical assistance transportation, bus services)
- Housing (shelters, affordable housing resources, assisted living)
- Employment resources
- Treatment for substance use disorder
- Mental health services
Qualifications
Education and Experience
- High School Diploma or equivalent (GED) is required.
- Two years work experience providing outreach services. Experience should include writing reports and maintaining records.
Knowledge, Skills and Abilities
- Effective oral and written communications skills.
- Ability to establish and maintain effective working relationships.
- Ability to handle sensitive and confidential matters with discretion and tact.
- Ability to multitask at any given time while maintaining strong attention to detail.
- Highly effective critical thinking and interpersonal skills, with the ability to identify barriers to promote desired outcomes
- May be required to use personal automobile while conducting official business. Must possess a valid Maryland Non-Commercial Class C or Commercial Class B Driver's license (CDL) if required to drive.
- Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.
- May need working knowledge of social community or health care related issues.
Patient Safety
- Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
- Takes action to correct observed risks to patient safety.
- Reports adverse events and near misses to appropriate management authority.
- Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.
