Details
Posted: 18-Jun-22
Location: Alachua, Florida
Type: Full Time
Required Education: 4 Year Degree
Salary: Starts at $140,000
Sector:
Life Science & Biopharmaceutical Companies
Salary Details:
Includes a company bonus plan opportunity with a target bonus payout of 25%
Additional Information:
Telecommuting is allowed.
While this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. RTI Surgical, Inc., reserves the right to revise the job or require that other or different tasks are performed when circumstances warrant (i.e., emergencies, changes in personnel or staffing, workload, or technical developments).
RTI Surgical is global, industry-leading private label OEM with expertise in allograft, xenograft and synthetic-based implants. RTI began operations in 1998 when it spun off from the University of Florida Tissue Bank in 1998 with the goal of expanding the gift of tissue donation by pioneering tissue-based innovations that promote natural healing. Today, through integrated partnerships with customers, RTI develops and delivers restorative solutions to physicians and their patients.
As a Private Label Original Equipment Manufacturer (PLOEM) partner, RTI provides comprehensive turn-key services for development and product life cycle management in support of patients and leading medical technology companies. RTI’s implants are used in multiple surgical applications including dental, spine, sports medicine, plastic and reconstructive surgery, urology/urogynecology and trauma.
RTI is rooted in a steadfast commitment to quality, integrity, and patient safety with a focus on four key values:
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We find joy by striving to create a working environment that people enjoy.
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We fully engage by focusing our hearts and minds on our customers, patients, and each other.
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We adapt to change by working collaboratively to be flexible to the changing needs of our business.
RTI’s headquarters is located near Gainesville, Fla. in North Central Florida’s growing life sciences region, and has additional state-of-the-art facilities in the Greenville, N.C. and Germany.
Montagu Private Equity (“Montagu”), a leading European private equity firm, acquired RTI in 2020 and have supported the transformation of the company to its next level of potential.
POSITION SUMMARY:
The Director of Donor Information position is responsible for the management of the Donor Information (DI) department, its employees and the donor record review and medical release process. This individual is responsible for ensuring the timely review and release of all RTI tissue donor records in compliance with RTI policies and procedures and regulatory requirements. Approaching this role with a focus on process improvement will be vital to ensuring the department’s ability to improve and succeed in its abilities and outcomes. This position must effectively interact on a regular basis with senior members of the recovery partners' management team as well as the RTI Medical Directors.
Working collaboratively with the VP of Operations and Director of Donor Services, the Director DI works closely with recovery partners to manage metrics/KPI’s relating to the record release process and outcomes associated. Additionally, the Director must implement processes with a focus on engaging the recovery partners to ensure a positive customer experience and improved/continued client satisfaction. The Director will join cross-functional internal teams to assist in ensuring the timely and successful release of donor records needed by the operations division. This position will be critical to the success of the company in helping RTI Donor Services maximize the number of patients served while maintaining a high level of quality and patient safety.
RESPONSIBILITIES
- Appropriately prioritize workload and projects effectively and in a timely manner in accordance with organizational policies and procedures and in order to meet the needs of the larger RTI organization
- Build, train, develop, and retain a diverse, knowledgeable, and performance-oriented staff, delegating responsibility, while providing direction and leadership
- Work cross-functionally with multiple departments and individuals throughout RTI Surgical and Donor Services including but not limited to Quality Systems, Planning & analysis, Donor Services Account Management and RTI Medical Directors with a goal of creating efficiencies and maximizing outcomes of the chart release process
- Regularly review and update as needed all controlled documents, SOP’s, work instruction, job aids and training material for the DI department
- Ensure the department is reviewing and releasing donor records in compliance with all regulatory requirements including but not limited to FDA, RTI, AATB, State of New York, State of Florida, German Health Authority
- Develop and implement processes to ensure donor records and the DI department is always audit-ready
- In conjunction with the Vice President, develop and implement overall strategy for Donor Information, while maintaining alignment with RTI Surgical business strategy to:
- Ensure Patient Safety is a top priority
- Release Donor records in a timely and effective manner
- Improve tissue recovery partner experience
- Achieve operating targets for RTI DI department (number of charts released monthly by tissue type)
- Assess best practices in industry for improvement opportunities
- Collaborate with Donor Services to improve Agency chart release outcomes
- Improve RTI chart release metrics with a goal of becoming Best in Class tissue processor
- Stakeholder management
- Attend OPO business reviews (quarterly or monthly as needed)
- Ensure adequate supply of released tissue supply for operations department needs in order to meet Ops release plan
- Represent RTI at key conferences, OPO forums, Advisory boards etc.
- Involvement with AATB to stay abreast of industry trends
- Other duties as assigned
CORE COMPETENCIES:
- Comprehensive understanding of tissue recovery landscape:
- FDA Good Tissue Practices
- AATB Standards
- Tissue donor chart release
- Tissue criteria across all tissue types
- Partner Relations / Customer Service
- Personnel management
- Employee development
- Strong communication skills
- Critical thinking and problem solving
- Strategic leader
- Results-oriented business leader
- Continuous improvement focus
- Strong attention to detail
EDUCATION/EXPERIENCE REQUIRED AND/OR PREFERRED:
- 7-10 years of experience in healthcare
- 5 years of Supervisory Experience
- 5 years working within a tissue recovery/donation organization required
- Bachelor’s Degree required
- CTBS Certification preferred
EDUCATION/EXPERIENCE REQUIRED AND/OR PREFERRED:
- 7-10 years of experience in healthcare
- 5 years of Supervisory Experience
- 5 years working within a tissue recovery/donation organization required
- Bachelor’s Degree required
- CTBS Certification preferred
