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Program Manager - Violence Recovery Program- Durham
Duke University Health System
Location: Durham, North Carolina
Internal Number: 144528
Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
The Violence Recovery Program Manager position is charged with managing the Violence Recovery Program (VRP); a hospital-based violence intervention program that provides support to victims of violence and their families upon arrival at the Duke University Hospital (DUH) Trauma Center and engages victims of violence during admission and post-discharge to reduce risk of re-injury and promote a positive life trajectory.
The manager will be responsible for direct management of VRP staff. The manager will be responsible for systems development, expansion, coordination, and management across all of DUH's core patient/family-facing violence prevention, intervention, and recovery efforts. The manager will design, development and delivery of VRP training and continuing education for VRP employees. The manager will create and nurture external partnerships and relationships in service to the development of a violence prevention, intervention, and recovery ecosystem. The manager will be responsible for the development, implementation of and fidelity to VRP protocols, best practices, and work systems. The manager will prepare VRP reports for funders and DUH leadership, as requested. The manager will call, prepare, and lead internal and external VRP-related meetings. The manager will work to ensure data quality and the optimization of evaluation practices. The manager will lead the education of adjacent care teams and leadership regarding VRP purpose, scope, and functionality. The manager will contribute to academic publications and conference presentations. The manager will contribute to funding inquiries and applications. The manager will lead VRP candidate search, hiring, and onboarding. The manager will promote safety and well-being among VRP staff, developing a culture of trust and accountability within DUH and among VRP employees.
The manager will directly lead and/or be a chief contributor in the hiring/training/continuing education, operationalization, systems development and integration, community partnership development, education, publication, evaluation and data management, quality assurance, direct management of staff, and general institutionalization of the VRP
Knowledge, Skills and Abilities
Culture Awareness of Durham, NC,
Advanced degree in counseling, social work, and/or psychology, or similar academic study required;
5+ years of collaborative institution and community-based organization project management preferred;
Familiarity with and experience working in Durham County communities;
Social science research experience strongly preferred;
Passion for and dedication to working with community members;
Valid Driver's License and own a car required;
Proficiency in Microsoft Office Suite; comfortability with communications technology (cell phone, tablet, etc.); data collection experience strongly required; EPIC experience preferred;
Proactive learner that is comfortable working across teams and in clinical environment;
Comfortability with ambiguity;
Ability to work flexible hours, including nights, evenings, weekends and holidays;
Able to work independently with minimal supervision;
Strong interpersonal skills, especially when dealing with medical professionals and local officials and community organizations;
Exceptional attention to detail; exceptional organizational skills, punctuality and record of reliability
Maintains strong working relationships with the faculty and staff of the Medical Center, community partners, and the DUH staff.
Work requires communication, analytical and organizational skills, generally acquired through completion of a bachelor's degree program.
Prefer advanced degree in counseling, social work, and/or psychology, or similar academic study
Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.
delivering trauma informed care
scaling large-scale projects
working with victims of violence
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.